Contact Centre Solution
Manage the inbound, outbound or blended call center more efficiently with our call center software for giving better experience to your customer as well as ease to your customer engagement team.
Through RTM, the supervisor can monitor live queues and agent calls. The supervisor can also use the Barge-in & coaching feature to improve the agent call handling.
Real-time dashboards can be used to analyze the hourly call trends on agent & campaign basis. This helps the business to plan the agent capacity during the peak hours of customer calls.
Using the admin portal, the Admin and supervisor can manage the agent, skillsets, dispositions, data sets and campaign configurations. This empowers admin to manage the complete contact center efficiently using the various tools.