For Contact Centers that make a lot of outbound calls, a predictive dialer enables a list of phone numbers to be called simultaneously
These systems enable different calls to be tagged and stored with relevant information attached to the call file
CRM, Ticketing System, Web Chat, Social Media, Email, Call Dispatcher.
iBillMate has many different cost calculation built into the system, therefore enabling the system to work in most countries.
Notifications and Alerts are a fantastic way to alert customers of critical issues that need immediate attention as well as general notifications that may soon require action.
From marketing and promotional content to appointment reminders and one time passwords, individuals and businesses around the globe are finding clever and innovative ways to capitalize on the power and functionality of SMS.
By gathering more data a clearer picture of each person emerges enabling organisations to better segment their audience in CRM, create targeted lists and improve customer engagement.
The CRM software application comes with unique multiple user environment which allows every member of your organization to communicate effectively.
Organise a meeting anywhere,anytime without any prior suppression.
Key is verified first while responding to any voice calls and messages.
You can schedule your message accordingly on which date and time you want it to deliver.
Here you can deliver message to a particular person to whomsoever you want to and privacy will be maintained.
Here your questions will be answered in two ways;either live or in recorded form.
Here voice will be recognised only of a person or when machine will answer precisely when a person is on line.
Distinctive Music or a message will be played while you hold on a call.
Novus connect is the entrepôt leader in Omnichannel Customer Experience (CX) and Contact Center solution in cloud based customer service. Through this,it is possible to process the needs of customers from just about anywhere. With Novus connect you may have a better product or service than your competitors, but if it isn’t seen by the customer or they don’t embrace your company then you will be left out in the cold. With our help, you can make those connections and drive them towards what you offer. Novus connect is now offering a fully cloud-based unified communications platform, capable of enhancing the everyday contact centre experience for end-users. It is constantly looking for new ways to deliver next-level service to their customers.
We NOVUS CONNECT are fully committed to integrating customer driven quality standards with superior innovation. Our abiding endeavour is to provide customized software solutions to suit all your business requirements. All our processes are geared towards producing the best products and services in terms of quality, functionality, and affordability.
We deliver “best-of-breed” technology solutions to customers covering middleware, e-business technologies, enterprise and web technologies, data warehousing across functional areas. Our prime objective is to cater to unique connectivity needs of every customer. Speeds up to 100 Mbps at very home is possible as we provide the last mile internet on FIBRE, we offer flexibility in your billing plans which suits to your needs. We offer user friendly solutions that are friendly on pocket too.
Traditional corporations and particularly large-scale service are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.